Policies

Refund Policy

Because every design is handcrafted just for you, all sales are final once full payment has been received. Each piece is custom-made, with materials purchased and arranged specifically for your order.

SolaFlowerSam puts great care into bringing your vision to life while allowing for a touch of artistic freedom in every design. For this reason, refunds, exchanges, or returns are not available after payment is complete.

If something isn’t quite right with your order, please reach out to SolaFlowerSam right away — we’ll do everything we can to make it right and ensure you absolutely love your flowers. 💐

Terms of Service

Overview

Welcome to Sola Flower Sam (“we,” “us,” or “our”). We operate this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to deliver these Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services. Please read them carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

1. Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction and have consented to allow any of your minor dependents to use the Services.

To make purchases, you may need to provide personal information such as your name, email address, billing details, and shipping address. You agree that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. You may not transfer or assign your account to another person.

2. Our Products

We strive to display our products as accurately as possible. However, colors and appearances may vary depending on your device and screen settings.

We do not guarantee that any product will meet your expectations or appear exactly as shown. Product descriptions and pricing may change without notice, and we reserve the right to discontinue products or limit quantities at our discretion.

3. Orders

By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason. Your order is not confirmed until payment has been processed and you receive an order confirmation.

All purchases are subject to our Refund Policy.
Orders are for personal use only and not for resale or export.

4. Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price shown at checkout and in your order confirmation will apply to your purchase.

Prices do not include taxes, shipping, or import duties unless otherwise stated. You agree to provide accurate and up-to-date payment and billing information and authorize us to charge your payment method for all costs, including applicable taxes and fees.

5. Shipping and Delivery

Delivery times are estimates only and not guaranteed. We are not liable for delays caused by shipping carriers, customs, or events outside our control. Once an order has been handed to the carrier, title and risk of loss pass to you.

6. Intellectual Property

All content on the Services—including trademarks, logos, images, text, graphics, and designs—is owned by Sola Flower Sam or its licensors and protected by law. You may use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, or modify any material without our prior written consent. All rights not expressly granted are reserved.

7. Optional Tools

You may have access to third-party tools or features that we do not control. These are provided “as is” and “as available,” without warranties. Your use of such tools is at your own risk.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their content, accuracy, or policies. Review their terms before engaging in any transactions. All concerns about third-party products or services should be directed to the respective third party.

9. Relationship with Shopify

Our store is powered by Shopify, but all transactions are made directly with Sola Flower Sam. Shopify is not responsible for any part of your purchases. You expressly release Shopify from any claims or liabilities arising from your transactions with us.

10. Privacy Policy

Personal information is collected and processed in accordance with our Privacy Policy and Shopify’s Privacy Policy. Because our store is hosted by Shopify, your information may be transferred internationally to provide the Services.

11. Feedback

By submitting feedback, ideas, or reviews (“Feedback”), you grant us a perpetual, royalty-free, worldwide license to use and display that content for any purpose. You confirm that you own or have rights to your Feedback and that it does not violate any third-party rights.

We may remove or edit Feedback at our discretion.

12. Errors and Omissions

Occasionally, the Services may contain errors or inaccuracies in product descriptions, pricing, or availability. We reserve the right to correct such errors, cancel orders, or update information at any time without notice.

13. Prohibited Uses

You agree not to use the Services for unlawful purposes or to:

Violate any laws or regulations
Infringe upon our or others’ intellectual property rights
Harass, defame, or harm others
Transmit false, misleading, or malicious content
Upload viruses or interfere with site functionality

We may suspend or terminate your account if you violate these Terms.

14. Termination

We may terminate your access to the Services at any time without notice. Sections concerning intellectual property, indemnification, limitation of liability, and similar provisions will survive termination.

15. Disclaimer of Warranties

The Services and products are provided “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee that the Services will be uninterrupted, secure, or error-free.

16. Limitation of Liability

To the fullest extent permitted by law, Sola Flower Sam and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased through them.

17. Indemnification

You agree to indemnify and hold harmless Sola Flower Sam, Shopify, and their affiliates from any claims or damages arising from your breach of these Terms or violation of any laws or rights of others.

18. Severability

If any part of these Terms is deemed invalid or unenforceable, the remainder will still apply.

19. Waiver and Entire Agreement

Failure to enforce any provision does not waive our right to enforce it later. These Terms constitute the entire agreement between you and Sola Flower Sam.

20. Assignment

You may not assign your rights or obligations without our written consent. We may assign ours without notice.

21. Governing Law

These Terms are governed by the laws of the State of Texas, and you consent to the jurisdiction of its courts.

22. Changes to Terms

We may update these Terms at any time by posting a revised version on our website. Your continued use of the Services after changes take effect constitutes your acceptance.

23. Contact Information

Questions about these Terms may be sent to:
Sola Flower Sam
📧 solaflowersam@gmail.com

Privacy Policy

Last updated: December 11, 2025

Sola Flower Sam operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sola Flower Sam is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at solaflowersam@gmail.com or contact us at 133 Ashford Way, Georgetown, TX, 78626, US

Shipping Policy

Shipping and Handling: Shipping and handling will be charged within the final payment invoice.

Insurance: It is the responsibility of you, the customer, to request and pay for any shipping insurance that is requested to be added to your order. You must inform SolaFlowerSam staff of the request no later than 24 hours after receipt of the final payment invoice being sent so that the invoice may be updated with the new pricing. You will then receive a note from the SolaFlowerSam staff if your request is available, accepted and they will place additional fees in the invoice.

Rush/Expedited Shipping: Rush and/or expedited shipping and handling can be provided in certain cases, however, it is you, the customer’s, responsibility to request any rush/expedited order shipping and handling promptly in order for the rush/expedited shipping and handling to be explored for availability. You will then receive a note from the SolaFlowerSam staff if your request is available, accepted and they will place additional fees in the invoice.

Liability: It is the responsibility of the customer to provide accurate shipping information. Shipping information will be provided on all quotes/invoices to the customer and it is the responsibility of you, the customer, to review that information for accuracy. SolaFlowerSam shall not be held liable if an incorrect address is provided or the customer fails to inform of any address changes and the order encounters a problem such as but not limited to, return to sender, cannot be delivered or delivered to the incorrect address. If the order is returned to SolaFlowerSam, the customer is responsible for all additional shipping and handling. Once an order has been shipped, SolaFlowerSam shall not be held liable for any loss, delays or damages suffered. If any shipped items are subject to any of these challenges (lost, delayed, damaged, etc.) it is the responsibility of the customer to contact the shipping company directly. Please notify SolaFlowerSam immediately if you encounter any of these issues.